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Return policy
Subject to the following conditions, Flounder Pounder Marine will issue refunds or credits on products returned in their original packaging and undamaged if received WITHIN 30 DAYS FROM THE DATE OF PURCHASE. RETURNS WILL NOT BE ACCEPTED AFTER 30 DAYS
- Orders may be canceled by calling us by 3pm eastern time on the day the order was placed. A cancellation after the order is shipped is considered a return, and subject to the restocking fees outlined below.
- There is a 20% restocking fee on all returns under $75 and a 10% restocking fee on items over $75.
- No refunds on installed electrical items. We test all electrical parts, gauges, and equipment for proper operation prior to shipping.
- No refunds on cut-lengths of product, special order items, “sale” or “liquidation” items.
- Shipping Costs are not refundable.
- Errors on our part will be taken care of at no cost to you.
Shipping policy
- Shipping insurance is automatically added to any parts over $400.
- FP Marine reserves the right to contract with any carrier that we deem appropriate for a shipment.
- FP Marine will assist in damaged or "lost item" shipping claims.
- Shipping terms are FOB- FP Marine warehouse
- We make every attempt at combining items into single shipments to save shipping costs.
- All International Shipments are shipped via FedEx Express
- Customer is responsible for all duties, Customs fees, taxes, and other charges imposed by the receiving country. Please check with your local FedEx office for an exact breakdown of the additional charges
Privacy Policy
Flounder Pounder Marine respects your privacy and is committed to protecting your personal information.
We collect information such as your name, email, address, phone number, and payment details to process orders and provide customer service.
Mobile / SMS Privacy
When you opt in to receive text messages from us, we collect your mobile phone number and your consent.
Flounder Pounder Marine will not sell or share your mobile opted-in consent data with any third parties.
Your phone number is used only by us for sending order updates, restock alerts, and promotional messages. You can opt out at any time by replying STOP to any message.
General Information Sharing
We do not sell, trade, or rent your personal information to outside parties. We may share data only with trusted service providers (such as shipping carriers or payment processors) who help us operate our business, or when required by law.
Your Rights
You may request access to or deletion of your personal data by contacting us.
For questions about this policy, please email us at [email protected].
TERMS
1. Use of the Website
You may use our website for lawful purposes only. You agree not to:
- Use the site for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to any part of the site
- Transmit any harmful code, viruses, or disruptive content
2. Products, Pricing & Orders
- All prices are subject to change without notice.
- We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product availability.
- Product images are for illustration purposes and may differ slightly from the actual item.
3. Shipping & Returns
Shipping and return policies are governed by our separate Shipping & Returns policy. Please review that page before placing an order.
4. Intellectual Property
All content on this site, including text, images, logos, and graphics, is the property of Flounder Pounder Marine and is protected by copyright and trademark laws. You may not copy, reproduce, or use any content without our prior written permission.
5. Disclaimer of Warranties
Our website and all products are provided “as is” and “as available.” We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the site or its content.
6. Limitation of Liability
To the fullest extent permitted by law, Flounder Pounder Marine shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or purchase of our products.
7. Governing Law
These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Brevard County, Florida.
8. Changes to These Terms
We may update these Terms at any time. Continued use of the website after changes are posted constitutes your acceptance of the new terms.
9. SMS
Flounder Pounder Marine sends text messages to those that opt in. Messages we send include Marketing, Customer Care and message frequency will vary based on customer
interactions and ongoing promotions. Message and data rates may apply. Text HELP or contact us at [email protected] for support. Text STOP to opt out of future messages
at anytime. You can also opt-out by filling out the form at the top of this page